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IMO there are 2 aspects to measure DG Effectiveness

a. Implementation, Adoption and Conformance (Progress)

b. Outcome (Business Value, Process Improvement etc.)

What KPIs are generally used under each category (specially in pharma sector)? Lets be cognizant that KPIs should be measureable and not just mentioned because some white paper or expert has mentioned it.

Any examples or pointers to any online resources will be very helpful.

Thanks,

Ankit

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